Dear Valued Customer,
We are pleased to introduce our Special Shipping Service, designed exclusively for handling unique situations pertaining to your orders. This virtual product is specifically tailored for the re-shipment or replacement of items under special circumstances.
Please Note:
This service is available only upon confirmation from our customer support team. It is essential that you contact and receive approval from our support staff before making a purchase through this service. This ensures that the service is applied correctly and is tailored to your specific needs.
The Special Shipping Service is intended to facilitate:
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Replacement of items that may have been damaged or lost during transit.
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Re-shipment of items in cases where delivery issues occurred through no fault of your own.
How It Works:
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Contact Customer Support: Reach out to our customer support team explaining the issue with your original order. Our team will evaluate the situation and guide you on whether this service is suitable.
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Approval: Once our team confirms that your situation qualifies for this service, they will instruct you on how to proceed with the purchase of this virtual product.
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Processing Your Service: Upon purchasing the service, we will expedite the process to re-ship or replace the required items as per the discussed arrangements.
Shipment Schedule
We will process the order within 1-3 working days after receiving the order. When we send the order, an email with the corresponding tracking number will be automatically sent. We are very sorry that due to the epidemic, the delivery time has been extended.
If you have any questions, free to contact us via DM or mail: service@lumeye.com
Shipping Fee
Worldwide FREE SHIPPING for orders over $16(default Logistics).
Or $5.99 Shipping fees will be charged.
Logistics Range
| Country |
Delivery Time |
|
| Austria |
6-10 Working days |
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is force majeure. This is what we are working on all the time to make it better and improved. |
| Denmark |
| Greece |
| Hungary |
| Romania |
| Slovenia |
| Sweden |
| U.K |
| Belgium |
8-12 Working days |
| Canada |
| Czech Republic |
| Estonia |
| Finland |
| France |
| Germany |
| Italy |
| Latvia |
| Lithuania |
| Netherlands |
| Norway |
| Portugal |
| Slovakia |
| Spain |
| United States |
| Bulgaria |
8-15 Working days |
| Croatia |
| Ireland |
| Luxembourg |
| Poland |
10-15 Working days |
Typical Contact Lens Prescription
| Eye |
Power/SPH |
BC |
DIA |
CYL |
| OD (Right) |
-2.25 |
8.8 |
14.0 |
-1.25 |
| OS (Left) |
-3.00 |
8.8 |
14.0 |
-1.25 |
Understanding Your Prescription
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Eye - Which eye the prescription line item is for:
- OD - Right Eye
- OS - Left Eye
- OU - Both Eyes
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SPH - Sphere (this can also be referred to as Power or PWR)
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BC - Base Curve (usually a number between 8 and 10)
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DIA - Diameter (usually a number between 13 and 15)
Toric (Astigmatism Correcting) Lenses
Some patients require lenses that are toric or astigmatism correcting. Prescriptions for these types of lenses will also contain two additional numbers that relate to the correction of the astigmatism. These two numbers are usually separated by an "X" and read as "times", they are indicated with the following symbols/abbreviations:
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CYL - Cylinder (usually a number between -4.00 and +4.00)
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AX - Axis (usually a number between 0 and 180)
Additional Contact Lens Prescription Notes
- Your prescription will also contain an expiration date. This is typically one year from the date that the contact lenses were fitted.
- BC values range from about 8.0 to 10.0. The doctor fits the lens with the curvature most appropriate for your eye. Most lenses come in several different BC values. If your prescription does not contain a BC value, this is likely because your brand of lens only comes in one base curve.
