Shipping support
Track your Lumeye order
Use your tracking number, email address, or order number to check the latest delivery progress. Most orders are processed within 1–3 business days before tracking updates begin.
1
Open 724Track
Go to the official tracking portal and choose your preferred search method.
2
Enter your details
Use your tracking number, email address, or Lumeye order number.
3
Review updates
Follow the latest scan and delivery status for your parcel.
Choose how to track
724Track is the fastest option for live tracking. If your tracking number has not updated yet, our support team can help verify the order status.
Option 1: 724Track
Recommended for tracking numbers and order-based searches.
- Enter your tracking number
- Search by email address
- Search by order number
Open 724Track →
Option 2: Customer support
If your parcel is delayed, the tracking number is missing, or the latest update looks incorrect, contact our team with your order number.
Contact customer service →
Shipping timeline
Timing varies by destination, carrier, customs processing, and public holidays. These ranges are typical rather than guaranteed.
| Stage |
Typical time |
| Order processing |
1–3 business days |
| International transit |
7–14 business days |
| Customs clearance |
1–5 business days, varies by country |
| Final delivery |
1–2 business days after customs clearance |
Before you worry about a delay
Tracking can take time to update. A label may be created before the carrier scans the parcel. Please allow 1–3 business days after dispatch for the first tracking event to appear.
US customs notice: packages arriving in the United States may experience longer transit times due to customs procedures. Updates can pause while the parcel is awaiting clearance.
Track order FAQ
Where can I track my Lumeye order?
Use 724Track with your tracking number, email address, or order number. You can also contact customer service if you need help finding the right details.
My tracking number is not updating. What should I do?
Wait 1–3 business days after dispatch, then check again. If there is still no movement, contact us with your order number so we can review the shipment status.
How long does processing take?
Orders usually require 1–3 business days for processing before they are handed to the carrier. Processing may take longer during launches, promotions, or public holidays.
Can customs cause a delay?
Yes. Customs clearance is outside the carrier’s normal delivery timeline and can vary by country. Tracking may pause until the parcel is released.
Still need help?
Send us your order number and a short description of the issue. We will check the latest status and help you with the next step.
Contact Lumeye support
