Shipping Service


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Dear Valued Customer,

We are pleased to introduce our Special Shipping Service, designed exclusively for handling unique situations pertaining to your orders. This virtual product is specifically tailored for the re-shipment or replacement of items under special circumstances.

Please Note:
This service is available only upon confirmation from our customer support team. It is essential that you contact and receive approval from our support staff before making a purchase through this service. This ensures that the service is applied correctly and is tailored to your specific needs.

The Special Shipping Service is intended to facilitate:

  • Replacement of items that may have been damaged or lost during transit.
  • Re-shipment of items in cases where delivery issues occurred through no fault of your own.

How It Works:

  1. Contact Customer Support: Reach out to our customer support team explaining the issue with your original order. Our team will evaluate the situation and guide you on whether this service is suitable.
  2. Approval: Once our team confirms that your situation qualifies for this service, they will instruct you on how to proceed with the purchase of this virtual product.
  3. Processing Your Service: Upon purchasing the service, we will expedite the process to re-ship or replace the required items as per the discussed arrangements.
  • We recommend a rub and rinse before soaking soft lenses for a minimum of 6 hours in their container.
  • Don’t wear contact lenses overnight.
  • Don’t wear your contact lenses in the shower or while swimming.
  • Don’t reuse contact lens solution. 
  • Don’t use saline solution for contact lens cleaning or disinfection. 
  • Replace your contact lens case every two to three months.
  • Take out your contacts if they are bothering you. 
  • Never use saliva as a wetting agent.


  • Eye - Which eyes the prescription line item is for.
    • OD - Right Eye
    • OS - Left Eye
    • OU - Both Eyes
  • SPH - Sphere (this can also be referred to as Power or PWR)
  • BC - Base Curve (usually a number between 8 and 10)
  • DIA - Diameter (usually a number between 13 and 15)


Some patients require lenses that are toric or astigmatism correcting. Prescriptions for these types of lenses will also contain two additional numbers that relate to the correction of the astigmatism. These two numbers are usually separated by an "X" and read as "times", they are indicated with the following symbols/abbreviations.
  • CYL - Cylinder (usually a number between -4.00 and +4.00)
  • AX - Axis (usually a number between 0 and 180)


  • Your prescription will also contain an expiration date. This is typically one year from the date that the contact lenses were fitted.
  • BC values range from about 8.0 to 10.0. The doctor fits the lens with the curvature most appropriate for your eye. Most lenses come in several different BC values. If your prescription does not contain a BC value, this is likely because your brand of lens only comes in one base curve.
  • In response to the call for environmental protection, we decided to donate part of the income from each order to falklandsconservation to protect the wildlife and conservation of the Falkland Islands for future generations. After each donation, we will upload pictures to the official website and instagram.

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